Help & FAQ

 

Orders

How do I track my order?

It's easy! You can click the link in your order confirmation email, or log in if you created an account at checkout.

(1) Track from your shipping confirmation email

Simply click the tracking link in your shipping confirmation email:

 
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(2) Track within your account

If you created an account at checkout, simply log in using the Sign In link in the navigation menu. When logged in, the link changes to My Account.

After you’re logged in, you can click the My Account link to:

  • View and track your orders

  • Add and update billing information

  • Add and update shipping addresses

  • Update your name or password

Can I change or cancel my order before it ships?

If you find any issues with your order, contact us right away. Because we ship so fast, we can't guarantee we can change or cancel your order before it ships. Check out our Return Policy to learn how you can return your order once you've received it.

Can I send a personal message with my gift order?

Yes you can! We will even hand-write it on a nice card for free and send it directly to your recipient. See how to add a gift message here.


Shipping & Returns

When will you ship my order?

We ship super fast! If you place your order by 2 PM Mountain Time, we'll ship it the same day. If you place your order on a holiday or weekend, we'll ship it the next business day.

What shipping options can I choose from?

We offer a few different shipping options. Check them out here.

Do you ship internationally?

We ship internationally on a case-by-case basis. Please contact us for a shipping quote (include your name and address), and we'll respond with a shipping cost and time frame. 

Note that we do not handle customs or tariff logistics, which are especially important for food items. We strongly encourage you to check into your country's shipping regulations before contacting us with an order.

We can't use third-party shippers or allow pick-up for international orders under any circumstances. 


Our Products

How do I use your seasonings?

We're glad you asked! Be creative, and you can get started with some guidelines here.

Our grilling planks are pieces of all-natural, sustainably harvested hardwood that infuse your favorite foods with natural wood smoke flavors. Learn more about how to use them here. 

Account Information

How do I update my account information?

Log in to your account. When logged in, the link changes to My Account. After you’re logged in, you can click the My Account link to:

  • View and track your orders

  • Add and update billing information

  • Add and update shipping addresses

  • Update your name or password


Wholesale

Do you sell your products at wholesale prices?

Yes! We sell our seasonings and gift sets to qualified retailers at wholesale prices. To learn more, click here.